Terms & Conditions

  • General Terms of Use of the Online Store
    Thank you for using our e-shop Ziuzi.lt (hereinafter - Shop)! By using our services, you agree to these terms. Please read these Terms of Use carefully (hereinafter - the Terms). The Terms determine the relationship between UAB “VR Trade” and a natural or legal person (hereinafter - Customer).
    1. General conditions
    1.1. UAB “VR Trade” is entitled to change the rules of Ziuzi.lt at its own discretion and any amendments shall come into force when they are published on Ziuzi.lt. In all cases, the customer is deemed to have read and accepted the Terms. If the customer does not agree to all or part of the terms or conditions of the terms, he must give up the electronic order. Otherwise, the customer is deemed to have read and accepted the store rules without reservations.
    1.2. The store shall be released from any liability if the loss is due to the fact that the customer, without complying with all the recommendations given to him or her, has not familiarized himself or herself with the terms of the store, even though such a possibility was provided to him.
    1.3. Ziuzi.lt design and published materials are copyrighted objects.
    1.4. The trademarks, logos and service marks of Ziuzi.lt are registered or unregistered trademarks of our partners.
    1.5. In the online store Ziuzi.lt all the prices of the goods are indicated in euros (EUR) with the included VAT rate.
    1.6. Product descriptions of Ziuzi.lt are based on specifications provided by the manufacturer or on other information and may vary depending on changes made by the manufacturer of the product, modifications or alterations to the product.
    1.7. The Customer agrees voluntarily to provide information about himself / herself necessary for the purchase and delivery of the goods. The Customer is responsible for the truthfulness of the information provided.
    1.8. If the Customer fails to comply with these rules Shop reserves the right to refuse to provide services to the customer, terminate access to Ziuzi.lt and unilaterally cancel orders.
    2. Personal data
    2.1. Ziuzi.lt reserves the right not to deliver the goods if the customer has not paid for the goods.
    2.2. Every registered user of Ziuzi.lt is obliged not to disclose their portal access data to other persons. If Customer discloses his login details the Shop is released from any liability in this regard.
    2.3. By registering to the client database of Ziuzi.lt the customer agrees to receive notifications necessary for the proper performance of the agreement between the Customer and the Shop. Other notices will be sent in accordance with the Privacy Policy.
    2.4. Security of personal data is protected in accordance with the Personal Data Protection Law. Data is stored and used only for the purpose of completing the purchase of goods by improving the quality of services provided, including marketing campaigns.
    2.5. Shop does not disclose data on purchases made by Customers to third parties, except partners who deliver goods or provide other services related to the placement or execution of a customer order, and except when requested by the Republic of Lithuania authorities.
    2.6. When placing an order for a product, the Customer must provide the customer's personal data necessary for the delivery of the product: name, surname, address to which the goods, telephone number and other data required for delivery or invoice will be delivered. The Shop confirms that this data will only be used for the purpose of ordering and delivering the item, as well as for invoicing.
    2.7. Customer can find out more about data protection and processing purposes in the Privacy Policy.
    3. Order Form and Conditions
    3.1. The customer chooses the goods he needs on the Shop's website. On the basis of his choice the order of the goods is drawn up.
    3.2. When making an order for the product Customer must enter the necessary data for the delivery of the selected item: his / her name, surname, address, telephone number, e-mail and additional information, which may be important for the delivery of the selected item and invoice delivery. The Shop confirms that the data provided by the Customer will be used only for the purpose of selling and delivering the goods, as well as for invoicing in accordance with the applicable legislation of the Republic of Lithuania.
    3.3. Customer must choose one of the possible ways of settlement with the store (for more details see the "Payment Types" section of the Terms).
    3.4. When executing payment orders the financial institution administering the account may apply the fees for the order execution service in accordance with the agreements between the Customer and the financial institution. The Shop does not control or influence their application.
    3.5 Customer can choose only one of the delivery options offered by the store.
    3.6. With this Customer certifies that he / she agrees to be at the address indicated on the order or at his / her representative who is capable of accepting the goods delivered at the time or in the specified time.
    3.7. When the customer has created the order, the store system automatically sends the customer an e-mail with the ordered goods list.
    3.8. Execution of the order is initiated after receipt of payment from the client. If payment is not received within five business days, the order is canceled.
    3.9. The order placed by the Customer shall be stored in the store database in accordance with the requirements of the legislation in force in the Republic of Lithuania.
    3.10. In all cases Customer is deemed to have familiarized himself / herself with the order and accepts all the terms and conditions of the store as well as all other terms and conditions at the time of ordering.
    4. Warranty and return of goods
    4.1. The return of goods takes place in accordance with the procedure established by the Civil Code of the Republic of Lithuania and other legal acts.
    4.2. In case of defective goods the Shop undertakes to replace the defective goods in the shortest possible time. If it is not possible to replace the defective goods then the Shop either returns the money to the Customer or replaces the goods with similar ones.
    4.3. To return the product, you must submit a request by e-mail info@ziuzi.lt. The goods can be returned in person, by post or by courier to the address: Ziuzi.lt, Ukmergės st. 251, Vilnius, Lithuania. You must indicate the date of purchase, order number, purchase amount in the application. Please also indicate the reason for returning your purchase so that we can offer a product or service that best suits your needs next time. You can return it within 14 days of receiving the product.
    4.4. The packaging of the returned product must not be damaged (the protective film and other original packaging of the product must not be damaged).
    4.5. Shop does not exchange or take back goods with opened package.
    4.6. Upon return of products of appropriate quality all shipping costs shall be paid by the Customer. The Customer is responsible for the security of the returned goods and their proper packaging by sending them by post or courier.
    4.7. Shop returns the price of the returned goods to the Customer by bank transfer to the same account or to the same payment card from which the payment was made within 14 days from the submission of the request, the results of the examination (if any) and receipt of the goods.
    5. Shop Commitment
    5.1. All items sold by Shop are purchased from authorized representatives of manufacturers.
    5.2. If the product has a fixed period of validity, Shop undertakes to sell the product to the customer in such a way that he or she has a real opportunity to use the goods until the expiry date.
    5.3. Shop undertakes to deliver to the Customer the necessary quality product that meets the requirements of the order.
    5.4. Shop undertakes to deliver to the Customer the quantity of goods specified in the order.
    5.5. In all cases, Shop provides the Customer with an assortment of goods that meets the criteria specified in the order.
    5.6. If the order contains a set of items Shop undertakes to submit all the items included in the set.
    5.7. The goods to be supplied shall be packaged in such a way that the goods are fit for purpose and in such a way that the goods are fit for their intended use.
    6. Delivery of goods
    6.1. When ordering the goods Customer undertakes to indicate the correct place of delivery of the goods and the correct contact details necessary for the delivery of the goods. If incorrect personal contact details are provided during the order or the Customer discloses his / her and / or delivery details to third parties and the goods are delivered to the wrong person or picked up at the pick-up point or post office all responsibility lies with the Customer
    6.2. The Customer undertakes to accept the goods personally. If he cannot accept the goods personally but the goods have been delivered to the specified address and according to other data provided by the Customer, the Customer is not entitled to claim the goods to the Shop for the wrong addressee.
    6.3. The delivery of the goods is carried out by the authorized representative of the Shop.
    6.4. The Shop undertakes to deliver the goods to the Customer observing the term specified in the product description. If there are no matching items in the store's warehouse, a message is sent to the Customer. The Customer agrees that in extreme cases the delivery of the product may be delayed due to unexpected Shop-independent circumstances. In this case, the Shop undertakes to contact the Customer immediately and coordinate the delivery of the goods.
    6.5. In all cases the Shop shall be released from liability for breach of the delivery terms of the goods, if the product has not been delivered to the Customer or has been delivered in due time due to the Customer's fault or Customer-dependent circumstances.
    6.6. When the goods are delivered the Customer must check the condition of the shipment with the authorized representative of the Shop. After the Customer has signed the invoice (bill of lading) or any other document confirming the fact that the shipment is accepted and handed over, it is assumed that the shipment has been handed over. Considering that the package is damaged the Customer must mark it on the invoice (bill of lading) or other document certifying the fact of receipt and delivery of the shipment and the act of defective shipment must be drawn up by the authorized representative of the Shop. If the Customer does not perform these operations the Shop will be released from liability for damage to the Customer.
    6.7. Shipping cost and delivery time of the goods is calculated on the type and place of delivery. The charge is automatically calculated when Customer places order and is visible before the final order confirmation.  

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